Refund Policy
Last Updated: January 2025
Our Commitment to You
At syranovethqui, we understand that investing in financial education represents a significant commitment. That's why we've developed a comprehensive refund policy that balances fairness with the substantial resources we invest in creating and delivering our liquidity and solvency analysis programs.
We want you to feel confident in your decision to learn with us. Our refund policy reflects our commitment to student satisfaction while maintaining the integrity of our educational programs and supporting the ongoing development of our curriculum.
Refund Eligibility Criteria
Refunds are considered under specific circumstances, each evaluated individually to ensure fairness for all parties involved.
Early Withdrawal Period
Full refund available within 14 days of enrollment, provided less than 10% of course materials have been accessed
Extended Consideration
Partial refunds may be considered within 30 days for extenuating circumstances with proper documentation
Technical Issues
Platform accessibility problems that prevent course completion may qualify for refunds or course transfers
Refund Request Process
We've streamlined our refund process to be as straightforward as possible while ensuring we can properly evaluate each request.
Submit Written Request
Email your refund request to info@syranovethqui.com including your full name, enrollment details, and specific reason for the refund request. Include any relevant documentation that supports your request.
Initial Review
Our student services team will acknowledge your request within 2 business days and begin the review process. We'll verify your enrollment details and assess your course progress.
Evaluation Period
We conduct a thorough review of your request, which typically takes 5-7 business days. This includes checking course access logs, reviewing any technical issues, and evaluating supporting documentation.
Decision Communication
You'll receive a detailed written response regarding the outcome of your refund request, including the reasoning behind our decision and next steps if approved.
Processing Timelines
Once a refund has been approved, processing times vary depending on your original payment method and financial institution.
Expected Refund Processing Times
Credit Card Refunds
Debit Card Refunds
Bank Transfer Refunds
Important Note About Partial Refunds
Refunds are calculated based on course progress and materials accessed. Administrative fees may apply to cover processing costs and platform maintenance. Each situation is evaluated individually to ensure fair treatment.
Special Circumstances
We recognize that unexpected life events can impact your ability to complete your studies. In cases of serious illness, family emergencies, or other significant life changes, we offer additional flexibility beyond our standard policy.
Medical emergencies, military deployment, or other documented hardships may qualify for extended consideration periods or course deferrals instead of refunds. We encourage you to contact us as soon as possible if you're facing challenges that affect your studies.
For students experiencing financial hardship, we may offer payment plan adjustments or temporary course suspension options as alternatives to refunds, allowing you to complete your education when circumstances improve.
Non-Refundable Items
Certain aspects of our programs are not eligible for refunds due to their immediate value or ongoing costs to maintain:
One-on-one consultation sessions that have been completed cannot be refunded, as the time and expertise have been delivered. Digital downloads and resources that have been accessed remain non-refundable, though we consider this when calculating partial refunds for course withdrawals.
Third-party certification fees, where applicable, are handled according to the certifying organization's policies and may not be refundable through syranovethqui even if course refunds are approved.
Questions About Refunds?
Our student services team is here to help clarify any aspects of our refund policy.
Email: info@syranovethqui.com
Phone: +442083008404
Address: The Upas, Marston Green, Birmingham B40 1PA, United Kingdom
We typically respond to refund inquiries within 24 hours during business days.